The Future of Services and BPM: The Journey to Cogs and Cognitive BPM

Earlier this year, I gave a keynote speech at ASSRI (Fifth Australasian Symposium on Service Research and Innovation) 2016. The deck first reviews recent advances in the technology, and how the future of services computing, and business process management field is shaped in a cognitive world, where artificial intelligence, natural language processing and machine learning techniques are applied to the dark data in the enterprise.

A complementary perspective to this discussion, from the business process management side, is presented in the following recent vision/position paper, which I co-authored with Rick Hull, a colleague from IBM Research:

Rethinking BPM in a Cognitive World: Transforming How We Learn and Perform Business Processes

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