The Journey to Cognitive Enterprise Services: The Framework for Enterprise Services, and Business Processes

While I was visiting CSE, UNSW, Sydney, Australia, I gave a talk on the journey to cognitive enterprise services, including a framework for cognitive services sales and delivery, showing how the lifecycle of Enterprise Services from offering definition, marketing, sales, client account on boarding, and IT services operation is transformed in the cognitive era. I presented the result of our research work in realizing the framework for cognitive enterprise services. I also talked about how enterprise services operation, specifically on IT services processes, and in general enterprise processes are transformed with the notion of cognitive business process and interactive bots.

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