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From Services to Cogs and Journey to Cognitive BPM

Earlier this year, I gave a keynote at 2017 IEEE Joint Conferences on BigData Service, and 11th IEEE International Symposium on Service-Oriented System Engineering (SOSE 2017) with a focus on

The Journey to Cognitive Enterprise Services: The Framework for Enterprise Services, and Business Processes

While I was visiting CSE, UNSW, Sydney, Australia, I gave a talk on the journey to cognitive enterprise services, including a framework for cognitive services sales and delivery, showing how

The Future of Services and BPM: The Journey to Cogs and Cognitive BPM

Earlier this year, I gave a keynote speech at ASSRI (Fifth Australasian Symposium on Service Research and Innovation) 2016. The deck first reviews recent advances in the technology, and how

Process Analytics Book

Recently with a number of colleagues, Seyed-Mehdi-Reza Beheshti, Boualem Benatallah, Sherif Sakr, Daniela Grigori, Moshe Chai Barukh, Ahmed Gater, and Seung Hwan Ryu, we have published a book on the topic

The Future of Enterprise IT and CIOs in the Cloud World

Enterprise IT has witnessed a series of changes over the past decades. With the rapid move towards adoption of cloud services, the impact of changes on enterprise IT has never been more profound. This is changing the traditional role of enterprise IT as the main entity for providing and supporting IT systems and services to becoming a broker and manager of IT services for a hybrid portfolio of IT services acquired externally or provisioned internally. Currently, much of IT service innovation in cloud services domain is focused on the service provider side. Not much attention has been given to the challenges at the service consumer side for designing, acquiring, operating and managing a portfolio of services.
In the following article, we discuss the trends and the changes that cloud services bring to enterprise IT and present a framework for a novel technology solution that supports the service consumer role of IT (published in IEEE Computer, and slightly modified version available as an HP Labs Technical Report)